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eTOM Process Menu
60.0 Report Definition
61.0 Post Launch Billing
62.0 Accounting & Control
63.0.0 Set Up Payment Options
64.0 OSS & BSS Requirements Capture
65.0 Issue Management
66.0.0 Buildings Access *
67.0 Service Level Agreement Management *
68.0.0 Change Management *
69.0 Fault Management
70.0.0 Audit Management
71.0.0 Resource Inventory Management
73.0.0 Health & Safety Management
74.0.0 Procurement Management
75.0.0 Resource Planning
76.0.0 Reporting Management
77.0.0 Test Bed Management
78.0.0 Training
79.0.0 Data Management
80.0.0 Partner Interconnect
81 Maintenance *
82.0.0 Emergency Plan & Action
83.0.0 Off-Line Investigation
84.0.0 Maintenance
85.0.0 Problem Handling
86.0 Data Changes
87.0 Network Element Updates & Upgrades
89.0.0 Support OSS
90.0.0 Network Monitoring
91.0.0 OSS Operational Readiness Testing
92.0.0 Conduct International Roaming IREG Tests
93.0.0 International Roaming Operational Readiness Testing
94.0.0 Escalation Criteria Management
95.0.0 Problem Handling
96.0.0 Service Configuration
97.0.0 Resource Configuration
98.0.0 Alarm Handling
99.0.0 Planned Work *
International Roaming Change Management (Submit Request) *
Change Management Work Instructions *
KPI Management Work Instructions *
Organisational Development *
Last Updated: March 12, 2012