An Introduction To Our Business Process Management Services.
Business Process Management can be divided into 15 key areas, The buttons to the right of this page can be used to access more details, but basically, these areas comprise of:
  1. Library Management - making sure you know where everything is and can easily access it.
  2. Maturity Assessment - identifies the status of the operation against it's peers, and/or the marketplace. This can then help guide the Process Improvement & Enhancement techniques employed.
  3. Process-Aware Information Systems Design - this is where the deployment of information systems takes into account the controlling processes.
  4. Process Automation - this covers the migration from manual to systems-driven operations. It is one of the key deliverables in deploying "zero-touch" methodologies".
  5. Process Change Management covers the synchronisation of alterations to processes and is used to assess the impact any given change has on the rest of the business.
  6. Process Compliance ensures that the processes in use align with any regulatory requirements in place at the point of deployment.
  7. Process Enhancement is the actual changing of a process or suite of processes under the control of a Change Management programme.
  8. Process Forensics is the detective work used to uncover any problems created by defective, inappropriate or even missing processes. It's the "root-cause analysis" of the process world.
  9. Process Governance covers the ownership of an organisations internal processes. It encompasses responsibilities, duties and decision making for each process.
  10. The Management of Process Management Projects seeks to apply industry standards to the deployment of processes analogous to those used to deploy a product or service. It allows control & visibility to such activities.
  11. Process Management Training & Education aims to ensure that an organisations staff are always aware of the roles each (new) process plays - this is important in, say, a systems failure and a manual fall-back process needs to be deployed.
  12. Process Modeling is the art of creating a simulation of the desired new process and testing it's suitability. Any alterations can be applied prior to it being released thus helping ensure a smooth roll-out.
  13. Process Performance Management is just that. Alongside the measurements of product & services, we need to monitor the performance of our processes. This can help pick up potential problems before they manifest themselves in service affecting incidents.
  14. Process Portfolio Management is a term that applies to managing the entire organisations processes in such a way that useful information can be extracted, collated and presented to senior management as a decision-making aid.
  15. Strategic Alignment helps ensure that processes are "in step" at a high level. It also offers an overview of how processes impact on the strategy & vision of an organisation.

Page Last Updated: May 18, 2015
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