Employee Development KPIs
Purpose
The purpose of these KPIs is to assist Employee Development staff and management optimise throughput thereby helping reduce costs, and maximise profit.
They provide pointers at the employee performance in the business, both as individuals and contributory components of teams and departments.
KPIs use either a single parameter or a combination of parameters, often generated automatically by 'counters' whereby the output is a comprehensive performance indicator in itself.
These counters can be built into the employees contract or job description, often through the use of structured templates, the employee management systems or programmed individually to suit local requirements.
Scope
The scope of these Key Performance Indicators is limited to activities, as defined by the organisation, to lie inder the relevant business area.
However the data used by and/or collected by the counters and measurement tools could originate from anywhere within - or without - the business.
Each individual KPI is reviewed to assess it's "
fitness for purpose" on a periodic basis as defined by the KPI owner.
This is a temporary message - once each individual 'scope" document is written, it will be replaced within the coding that produced this KPI document.
Definitions
Each KPI is described by the following items:
- KPI ID Number: contains the full name of the KPI.
- Target Value: contains the max or min threshold
- Frequency: describes the type of measurement i.e. daily, weekly, or monthly.
- Description: this item provides short explanation of the KPI.
- Formula: this item contains the formula composed by the counters for the KPI.
- Counters: this item contains counters used for calculation and described how they are triggered.
- Object Class: this item shows from which element the measurement statistical data are taken.
- Tools: this item shows which tool is used to calculate the KPI.
- Trigger: the event that starts the KPI measurement.
- Terminator: the event that stops the KPI measurement.
- Unit Range: this items shows the unit range value of the KPI.
- Review Period: this defines the aging process of the KPI. It helps management ensure it's use is relevant.
- Owner: this item reflects who has the authority to adjust the KPI paramaters and to whom any queries should be addressed concerning the measurements.
- Remark: this item is sometimes added to write notes and additional information.
- Process: the process or processes (or work instruction/procedure) to which this KPI is applicable.
A measurement type can have several sub-counters; therefore the used sub-counters are listed in brackets with following meanings as examples:
- [3]: sub-counter 3 has to be taken.
- [1,2,4]: sub-counters 1, 2 and 4 have to be added.
- [1 - 4, 7 - 10]: sub-counters 1, 2, 3, 4, 7, 8, 9 and 10 have to be added.
- [all]: all sub-counters have to be added.
Not all Definitions apply to every KPI.
Note that when the average of a series of inputs is calculated, this is taken to be the arithmetic MEDIAN.
Measurables
Details
| KPI ED1 |
Performance Reviews |
| Description |
Percentage of employees receiving regular performance and career development reviews. |
| Unit Range |
% |
| Process |
|
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| KPI ED2 |
Job Stagnation |
| Description |
Average time employees are in the same job or function. |
| Unit Range |
Years |
| Process |
|
|
| KPI ED3 |
New Hire Retention |
| Description |
Percentage of new hire retention after a given period |
| Unit Range |
% |
| Process |
|
|
| KPI ED4 |
Training Breakdown (Cost) |
| Description |
Ratio of internal versus external training (cost) |
| Process |
|
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| KPI ED5 |
Training Breakdown (Time) |
| Description |
Ratio of internal versus external training (hours) |
| Process |
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| KPI ED6 |
Training Satisfaction |
| Description |
Employee satisfaction with training. |
| Process |
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| KPI ED7 |
Training ROI |
| Description |
ROI of training |
| Process |
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| KPI ED8 |
HR Training Spend |
| Description |
Percentage of Human Resources budget spent on training. |
| Unit Range |
% |
| Process |
|
|
| KPI ED9 |
Training Throughput |
| Description |
Percentage of employees gone through training in a given period |
| Unit Range |
% |
| Process |
|
|
| KPI ED10 |
Training Time |
| Description |
Average number of training hours per employee |
| Unit Range |
Hours |
| Process |
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| KPI ED11 |
Training Costs |
| Description |
Average training costs per employee |
| Unit Range |
Local Currency |
| Process |
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| KPI ED12 |
Company Training Spend |
| Description |
Company training expenditure (% of salaries and wages) |
| Unit Range |
% |
| Process |
|
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| KPI ED13 |
Sponsored MBAs Completed |
| Description |
Number of employees completing sponsored MBA programs |
| Unit Range |
No Units |
| Process |
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| KPI ED14 |
Courses Offered (Number) |
| Description |
Number of courses offered |
| Unit Range |
No Units |
| Process |
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| KPI ED15 |
Courses Implemented (Number) |
| Description |
Number of courses implemented |
| Unit Range |
No Units |
| Process |
|
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| KPI ED16 |
Time To Competence |
| Description |
Average time to competence. That is average time it takes until expected competence level is reached. |
| Unit Range |
Weeks |
| Process |
|
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| KPI ED17 |
Competence Attainment |
| Description |
% of employees reaching competence after training |
| Unit Range |
% |
| Process |
|
|
| KPI ED18 |
Course Completion Rate |
| Description |
percentage of employees completing a course compared to total number of employees employed. |
| Unit Range |
% |
| Process |
|
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| KPI ED19 |
e-learning Course Take-up |
| Description |
e-learning courses utilized |
| Unit Range |
No Units |
| Process |
|
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| KPI ED20 |
e-learning Pass Rate |
| Description |
% of e-learning pass rate |
| Unit Range |
% |
| Process |
|
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| KPI ED21 |
Employee Satisfaction (Overall) |
| Description |
% Average Employee satisfaction. |
| Unit Range |
% |
| Process |
|
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| KPI ED22 |
Employee Satisfaction (Departmental) |
| Description |
% Average Employee satisfaction by each department. |
| Unit Range |
% |
| Process |
|
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| KPI ED23 |
Employee Satisfaction (Compensation & Benefits) |
| Description |
% Average Employee satisfaction about compensation and benefits. |
| Unit Range |
% |
| Process |
|
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| KPI ED24 |
Employee Satisfaction (Coworkers) |
| Description |
% Average Employee satisfaction about coworkers. |
| Unit Range |
% |
| Process |
|
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| KPI ED25 |
Employee Satisfaction (Supervisors) |
| Description |
% Average Employee satisfaction about supervisors. |
| Unit Range |
% |
| Process |
|
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| KPI ED26 |
Employee Satisfaction (Managers) |
| Description |
% Average Employee satisfaction about managers. |
| Unit Range |
% |
| Process |
|
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| KPI ED27 |
Employee Satisfaction (Promotion) |
| Description |
% Average Employee satisfaction about promotions. |
| Unit Range |
% |
| Process |
|
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| KPI ED28 |
Employee Satisfaction (Training) |
| Description |
% Average Employee satisfaction about training. |
| Unit Range |
% |
| Process |
|
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| KPI ED29 |
Employee Satisfaction (Work Tasks) |
| Description |
% Average Employee satisfaction about work tasks. |
| Unit Range |
% |
| Process |
|
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| KPI ED30 |
Employee Satisfaction (New Starts) |
| Description |
% Average New Employee satisfaction |
| Unit Range |
% |
| Process |
|
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| KPI ED31 |
Employee Leaving (Overall) |
| Description |
Job leaving ratio per year. |
| Unit Range |
% |
| Process |
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| KPI ED32 |
Employee Leaving (Departmental) |
| Description |
Job leaving ratio per department. |
| Unit Range |
% |
| Process |
|
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| KPI ED33 |
Average Retirement Age |
| Description |
Average age of employees that retire. |
| Unit Range |
Years |
| Process |
|
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| KPI ED34 |
Early Retirements |
| Description |
Percentage of early retirements. |
| Unit Range |
% |
| Process |
|
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| KPI ED35 |
Wages Dissatisfaction Ratio |
| Description |
Dissatisfaction ratio with wages. |
| Unit Range |
% |
| Process |
|
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| KPI ED36 |
Salary Dissatisfaction Ratio |
| Description |
Dissatisfaction ratio with salary. |
| Unit Range |
% |
| Process |
|
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| KPI ED37 |
Benefits Dissatisfaction Ratio |
| Description |
Dissatisfaction ratio with benefits. |
| Unit Range |
% |
| Process |
|
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| KPI ED38 |
Conditions Dissatisfaction Ratio |
| Description |
Dissatisfaction ratio with conditions |
| Unit Range |
% |
| Process |
|
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| KPI ED39 |
Physical Work Environment Dissatisfaction Ratio |
| Description |
Dissatisfaction ratio with conditions/physical work environment |
| Unit Range |
% |
| Process |
|
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| KPI ED40 |
Job Dissatisfaction Ratio |
| Description |
Dissatisfaction ratio with job |
| Unit Range |
% |
| Process |
|
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| KPI ED41 |
Personal Relations Dissatisfaction Ratio |
| Description |
Dissatisfaction ratio with personal relations |
| Unit Range |
% |
| Process |
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| KPI ED42 |
Participation Dissatisfaction Ratio |
| Description |
Dissatisfaction ratio with participation |
| Unit Range |
% |
| Process |
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| KPI ED43 |
Recognition Dissatisfaction Ratio |
| Description |
Dissatisfaction ratio with recognition |
| Unit Range |
% |
| Process |
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| KPI ED44 |
Opportunities For Development Dissatisfaction Ratio |
| Description |
Dissatisfaction ratio with opportunities for development |
| Unit Range |
% |
| Process |
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| KPI ED45 |
Re-Employment Potential |
| Description |
Number of employees who would seek re-employment with company |
| Unit Range |
No Units |
| Process |
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