| Title | Definition | Measurement | Target | Units | Optimise | Comments |
| Employee Turnover | The total of the number of employees who resign for whatever reason, plus the number of employees terminated for performance reasons, and that total divided by the number of employees at the beginning of the year. Employees lost due to Reductions in Force (RIF) will not be included in this calculation. | The HRIS contains records of each employee. The separation section lists reason and date of separation for each employee. Monthly, or when requested by the SVP, the HRIS group will query the database and provide Department Heads with Turnover Reports. HRIS will post graphs of each report on the Intranet. | Reduce Employee Turnover by 5% per year. | People | Downwards | |
| New employee satisfaction rate with recruiting process | ||||||
| % of new employee retention after x time | ||||||
| % job offer acceptance rate | ||||||
| % of vacancies filled within x time | ||||||
| % of new employee retention after x time | ||||||
| Average cost of recruitment per year. | ||||||
| Average cost of recruitment per staff. | ||||||
| Average cost of training per year. | ||||||
| % training cost / sales turnover. | ||||||
| Training cost per employee. | ||||||
| Salary budget ratio / sales turnover. | ||||||
| Health & Safety cost per year. | ||||||
| Human resources cost per sales turnover. | ||||||
| Compensation and benefit cost / sales turnover per year | ||||||
| Average Number of Interviews from Submitted applications/ CVs | ||||||
| Recruitment source ratio - internal -v- external applicants | ||||||
| Recruiting fee as percentage of annual salary | ||||||
| Percentage of new employees with a recruiting fee paid | ||||||
| Performance evaluation scores on hired candidates after, a given period. | ||||||
| Average time that transpires from the moment a candidate is submitted to a hiring manager to receiving initial feedback from the hiring manager. | Average cost to recruit per job position. | Average open time of job positions. | Average number of responses for open job positions | Average number of interviewees for open job positions within a given measurement period | ||
| Average time to recruit . | ||||||
| % of appraisals completed on time | ||||||
| % of employees above competence | ||||||
| % of employees below competence | ||||||
| % of low performing employees | ||||||
| % of high performing employees | ||||||
| % of employee with their performance decreased compared to last month | ||||||
| % of employee with their performance increased compared to last month | ||||||
| Number of emails issued | ||||||
| Number of staff bulletins issued | ||||||
| Number of staff briefing sessions conducted | ||||||
| Number of unfair dismissal claims | ||||||
| Number of active flexible work agreements | ||||||
| Number of active working from home agreements | ||||||
| Number of active job sharing agreements | ||||||
| Number of formal union grievances | ||||||
| % workforce on individual contracts | ||||||
| Number of active teams | ||||||
| Number of team meetings | ||||||
| % of employees covered by collective bargaining agreements |
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