Workforce Information KPIs
Purpose
The purpose of these KPIs is to assist Workforce Information staff and management optimise throughput thereby helping reduce costs, and maximise profit.
They provide pointers at Workforce Information performance in the business, both as individuals and contributory components of teams and departments.
KPIs use either a single parameter or a combination of parameters, often generated automatically by 'counters' whereby the output is a comprehensive performance indicator in itself.
These counters can be built into the Workforce Information tools, the Workforce Information management systems or programmed individually to suit local requirements.
Scope
The scope of these Key Performance Indicators is limited to activities, as defined by the organisation, to lie inder the relevant business area.
However the data used by and/or collected by the counters and measurement tools could originate from anywhere within - or without - the business.
Each individual KPI is reviewed to assess it's "
fitness for purpose" on a periodic basis as defined by the KPI owner.
This is a temporary message - once each individual 'scope" document is written, it will be replaced within the coding that produced this KPI document.
Definitions
Each KPI is described by the following items:
- KPI ID Number: contains the full name of the KPI.
- Target Value: contains the max or min threshold
- Frequency: describes the type of measurement i.e. daily, weekly, or monthly.
- Description: this item provides short explanation of the KPI.
- Formula: this item contains the formula composed by the counters for the KPI.
- Counters: this item contains counters used for calculation and described how they are triggered.
- Object Class: this item shows from which element the measurement statistical data are taken.
- Tools: this item shows which tool is used to calculate the KPI.
- Trigger: the event that starts the KPI measurement.
- Terminator: the event that stops the KPI measurement.
- Parameter: the limiting factor in a performance measurement
- Unit Range: this items shows the unit range value of the KPI.
- Review Period: this defines the aging process of the KPI. It helps management ensure it's use is relevant.
- Owner: this item reflects who has the authority to adjust the KPI paramaters and to whom any queries should be addressed concerning the measurements.
- Remark: this item is sometimes added to write notes and additional information.
- Process: the process or processes (or work instruction/procedure) to which this KPI is applicable. Please note that any links shown are under development and not yet functional
A measurement type can have several sub-counters; therefore the used sub-counters are listed in brackets with following meanings as examples:
- [3]: sub-counter 3 has to be taken.
- [1,2,4]: sub-counters 1, 2 and 4 have to be added.
- [1 - 4, 7 - 10]: sub-counters 1, 2, 3, 4, 7, 8, 9 and 10 have to be added.
- [all]: all sub-counters have to be added.
Not all Definitions apply to every KPI. Where an element has no value in the database, it is not displayed.
Note that when the average of a series of inputs is calculated, this is taken to be the arithmetic MEDIAN.
Measurables
Click on a button for more details of the KPI.
| KPI WI1 |
Full Time HR Employees (Number) |
| Frequency |
Monthly |
| Description |
Number of Full Time Employees in HR |
| Formula |
Σ(FTE(HR)) |
| Counter Descriptions |
FTE(HR): Number of Full Time Employees in HR
|
| Object Class |
Staff |
| Unit Range |
People |
| Process |
15 Human Resources Management |
The eTOM derived process associated with this KPI, or it supports, is called Human Resources Management |
| KPI WI2 |
Full Time HR Employees (%) |
| Frequency |
Monthly |
| Description |
HR Full Time Employees as % of Total Full Time Workforce |
| Formula |
(Σ(FTE(HR)) ÷ Σ(FTE)) x 100 |
| Counter Descriptions |
FTE(HR): Number of Full Time Employees in HR
FTE: Number of Full Time Employees
|
| Object Class |
Staff |
| Unit Range |
% |
| Process |
15 Human Resources Management |
The eTOM derived process associated with this KPI, or it supports, is called Human Resources Management |
| KPI WI3 |
Outstanding Probation Reports |
| Frequency |
Monthly |
| Description |
Percentage of outstanding employee probation reports |
| Formula |
(Σ(PR(O)) ÷ Σ(PR)) x 100 |
| Counter Descriptions |
PR(O): Outstanding Employee Probation Reports
PR: Employee Probation Reports
|
| Object Class |
Staff |
| Unit Range |
% |
| Process |
15 Human Resources Management |
The eTOM derived process associated with this KPI, or it supports, is called Human Resources Management |
| KPI WI4 |
Full Time Employees |
| Frequency |
Monthly |
| Description |
Number of Full Time Employees |
| Formula |
Σ(FTE) |
| Counter Descriptions |
FTE: Number of Full Time Employees
|
| Object Class |
Staff |
| Unit Range |
People |
| Process |
15 Human Resources Management |
The eTOM derived process associated with this KPI, or it supports, is called Human Resources Management |
| KPI WI5 |
Part Time Employees |
| Frequency |
Monthly |
| Description |
Number of Part Time Employees |
| Formula |
Σ(PTE) |
| Counter Descriptions |
PTE: Number of Part Time Employees
|
| Object Class |
Staff |
| Unit Range |
People |
| Process |
15 Human Resources Management |
The eTOM derived process associated with this KPI, or it supports, is called Human Resources Management |
| KPI WI6 |
Contract Staff |
| Frequency |
Monthly |
| Description |
Number of Contract Staff |
| Formula |
Σ(CS) |
| Counter Descriptions |
CS: Number of Contract Staff
|
| Object Class |
Staff |
| Unit Range |
People |
| Process |
15 Human Resources Management |
The eTOM derived process associated with this KPI, or it supports, is called Human Resources Management |
| KPI WI7 |
Employees Aged Under 25 |
| Frequency |
Monthly |
| Description |
Number of employees aged under 25 |
| Formula |
Σ(E1) |
| Counter Descriptions |
E1: Employees Aged Under 25
|
| Object Class |
Staff |
| Unit Range |
People |
| Process |
15 Human Resources Management |
The eTOM derived process associated with this KPI, or it supports, is called Human Resources Management |
| KPI WI8 |
Employees Aged 25 – 35 |
| Frequency |
Monthly |
| Description |
Number of employees aged 25–35 |
| Formula |
Σ(E2) |
| Counter Descriptions |
E2: Number of employees aged 25–35
|
| Object Class |
Staff |
| Unit Range |
People |
| Process |
15 Human Resources Management |
The eTOM derived process associated with this KPI, or it supports, is called Human Resources Management |
| KPI WI9 |
Employees Aged 35 – 45 |
| Frequency |
Monthly |
| Description |
Number of employees aged 35–45 |
| Formula |
Σ(E3) |
| Counter Descriptions |
E3: Number of employees aged 35–45
|
| Object Class |
Staff |
| Unit Range |
People |
| Process |
15 Human Resources Management |
The eTOM derived process associated with this KPI, or it supports, is called Human Resources Management |
| KPI WI10 |
Employees aged 45 – 55 |
| Frequency |
Monthly |
| Description |
Number of employees aged 45–55 |
| Formula |
Σ(E4) |
| Counter Descriptions |
E4: Number of employees aged 45–55
|
| Object Class |
Staff |
| Unit Range |
People |
| Process |
15 Human Resources Management |
The eTOM derived process associated with this KPI, or it supports, is called Human Resources Management |
| KPI WI11 |
Employees Aged Over 55 |
| Frequency |
Monthly |
| Description |
Number of employees aged over 55 |
| Formula |
Σ(E5) |
| Counter Descriptions |
E5: Number of employees aged over 55
|
| Object Class |
Staff |
| Unit Range |
People |
| Process |
15 Human Resources Management |
The eTOM derived process associated with this KPI, or it supports, is called Human Resources Management |
| KPI WI12 |
Service Length (Current Employees) |
| Frequency |
Yearly |
| Description |
Average length of service (current employees) |
| Formula |
(Σ(CFTE(LOS)) ÷ Σ(CFTE)) |
| Counter Descriptions |
CFTE(LOS): Current Full Time Employees Length Of Service.
CFTE: Current Full Time Employees.
|
| Object Class |
Staff |
| Unit Range |
Years |
| Process |
15 Human Resources Management |
The eTOM derived process associated with this KPI, or it supports, is called Human Resources Management |
| KPI WI13 |
Service Length (Terminating Employees) |
| Frequency |
Yearly |
| Description |
Average length of service (terminating employees) |
| Formula |
(Σ(TFTE(LOS)) ÷ Σ(TFTE)) |
| Counter Descriptions |
TFTE(LOS): Terminating Full Time Employees Length Of Service.
TFTE: Terminating Full Time Employees.
|
| Object Class |
Staff |
| Unit Range |
Years |
| Process |
15 Human Resources Management |
The eTOM derived process associated with this KPI, or it supports, is called Human Resources Management |
| KPI WI14 |
Salaries vs. Wages |
| Frequency |
Yearly |
| Description |
% ratio of salaried staff to waged staff |
| Formula |
(Σ(FTE(S)) ÷ Σ(FTE(W))) x 100 |
| Counter Descriptions |
FTE(S): Salaried Full Time Employees.
FTE(W): Waged Full Time Employees.
|
| Object Class |
Staff |
| Unit Range |
% |
| Process |
15 Human Resources Management |
The eTOM derived process associated with this KPI, or it supports, is called Human Resources Management |
| KPI WI15 |
Contractors vs Full Time |
| Frequency |
Yearly |
| Description |
% ratio of contractors to full time employees |
| Formula |
(Σ(CS) ÷ Σ(FTE)) x 100 |
| Counter Descriptions |
CS: Contractors.
FTE: Full Time Employees.
|
| Object Class |
Staff |
| Unit Range |
% |
| Process |
15 Human Resources Management |
The eTOM derived process associated with this KPI, or it supports, is called Human Resources Management |
| KPI WI16 |
Surplus Staff |
| Frequency |
Yearly |
| Description |
% ratio of surplus staff |
| Formula |
(Σ(FTE(S)) ÷ Σ(FTE)) x 100 |
| Counter Descriptions |
FTE(S): Surplus Full Time Employees.
FTE: Full Time Employees.
|
| Object Class |
Staff |
| Unit Range |
% |
| Process |
15 Human Resources Management |
The eTOM derived process associated with this KPI, or it supports, is called Human Resources Management |
| KPI WI17 |
Skills Shortfall |
| Frequency |
Monthly |
| Description |
% of staff lacking full formal training (or equivalent experience) for their position. |
| Formula |
(Σ(FTE(U)) ÷ Σ(FTE)) x 100 |
| Counter Descriptions |
FTE(U): Underqualified Full Time Employees.
FTE: Full Time Employees
|
| Object Class |
Staff |
| Unit Range |
% |
| Process |
15 Human Resources Management |
The eTOM derived process associated with this KPI, or it supports, is called Human Resources Management |
| KPI WI18 |
Male vs. Female |
| Frequency |
Monthly |
| Description |
Ratio between Male & Female Full Time Employees |
| Formula |
(Σ(FTE(M)) : Σ(FTE(F)) |
| Counter Descriptions |
FTE(M)): Male Full Time Employees.
FTE(F): Female Full Time Employees
|
| Object Class |
Staff |
| Unit Range |
Ratio |
| Process |
15 Human Resources Management |
The eTOM derived process associated with this KPI, or it supports, is called Human Resources Management |
| KPI WI19 |
Registered Disabled |
| Frequency |
Monthly |
| Description |
% ratio of full time employees officially recorded as having a registerable disability |
| Formula |
(Σ(FTE(RD) ÷ Σ(FTE)) x 100 |
| Counter Descriptions |
FTE(RD): Full Time Employees Registered as having a Disability.
FTE: Full Time Employees
|
| Object Class |
Staff |
| Unit Range |
% |
| Process |
15 Human Resources Management |
The eTOM derived process associated with this KPI, or it supports, is called Human Resources Management |
| KPI WI20 |
Ethnic Spread |
| Frequency |
Monthly |
| Description |
% ratio of full time employees officially recorded as identifying themselves as belonging to a recognised ethnic minority group. |
| Formula |
(Σ(FTE(EM)) ÷ Σ(FTE)) x 100 |
| Counter Descriptions |
FTE(EM): Full Time Employees identified as belonging to an Ethnic Minority.
FTE: Full Time Employees
|
| Object Class |
Staff |
| Unit Range |
% |
| Process |
15 Human Resources Management |
The eTOM derived process associated with this KPI, or it supports, is called Human Resources Management |
| KPI WI21 |
Customer Facing |
| Frequency |
Monthly |
| Description |
% ratio of full time employees that have direct contact with our customers as part of their main job description. |
| Formula |
(Σ(FTE(CF)) ÷ Σ(FTE)) x 100 |
| Counter Descriptions |
FTE(ES): Full Time Employees in Support Roles.
FTE: Full Time Employees
|
| Object Class |
Staff |
| Unit Range |
% |
| Process |
15 Human Resources Management |
The eTOM derived process associated with this KPI, or it supports, is called Human Resources Management |
| KPI WI22 |
Workforce Support |
| Frequency |
Monthly |
| Description |
% ratio of full time employees in employee support roles, such as HR, staff catering or IT. |
| Formula |
(Σ(FTE(ES)) ÷ Σ(FTE)) x 100 |
| Counter Descriptions |
FTE(ES): Full Time Employees in Support Roles.
FTE: Full Time Employees
|
| Object Class |
Staff |
| Unit Range |
% |
| Process |
15 Human Resources Management |
The eTOM derived process associated with this KPI, or it supports, is called Human Resources Management |