Managed Services Support
Based On;
  • Clearly Defined Deliverables,
  • Clearly Defined Responsibilities,
  • Clearly Defined Service, Resourse & License Ownership,
  • Agreed Budget,
  • A solid SLA and Agreed Key Performance Indicators,
  • Clearly Defined Touch-points,
  • Agreed End-Of-Contract Hand-over Parameters ,
  • Selected Processes from a recognised Business Process Framework.
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Last Updated: May 20, 2012