- High-value, Highly Specialised Service.
- High interest but limited uptake.
- Advanced BPM suites offer functionality to support
process performance measurement.
- Requires:
- substantial skills within the group,
- high maturity in the line of business demanding
this service,
- Appropriate & cost-effective data collection
& analysis,
- IT-based implementation & application of the
measurement concepts.
- Possess Skills In, Or Have Access To:
- activity based costing (ABC),
- economic value added (EVA),
- forecasting,
- process simulation.
- Can Be Derived From Available Documents Such As:
- balanced scorecards,
- strategy maps
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