Process Performance Management
  • High-value, Highly Specialised Service.
    • High interest but limited uptake.
    • Advanced BPM suites offer functionality to support process performance measurement.
  • Requires:
    • substantial skills within the group,
    • high maturity in the line of business demanding this service,
    • Appropriate & cost-effective data collection & analysis,
    • IT-based implementation & application of the measurement concepts.
  • Possess Skills In, Or Have Access To:
    • activity based costing (ABC),
    • economic value added (EVA),
    • forecasting,
    • process simulation.
  • Can Be Derived From Available Documents Such As:
    • balanced scorecards,
    • strategy maps
E-Mail Pro-Tess
Front Page
Last Updated: March 21, 2012