5 Resource Management & Operations
5 Resource Management & Operations
5.1 Resource Management & Operations – Support & Readiness
5.2 Resource Provisioning
5.3 Resource Trouble Management
5.4 Resource Performance Management
5.5 Resource Data Collection & Distribution
5.1.1 Support Resource Trouble Management
5.1.2 Enable Resource Provisioning
5.1.3 Enable Resource Performance Management
5.1.4 Enable Resource Data Collection & Distribution
5.1.5 Manage Resource Inventory
5.1.6 Manage Workforce
5.1.7 Manage Logistics
5.2.1 Track & Manage Resource Provisioning
5.2.2 Issue Resource Orders
5.2.3 Allocate & Install Resource
5.2.4 Configure & Activate Resource
5.2.5 Recover Resource
5.2.6 Test Resource
5.2.7 Report Resource Provisioning
5.2.8 Close Resource Order
5.3.1 Track & Manage Resource Trouble
5.3.2 Create Resource Trouble Report
5.3.3 Survey & Analyse Resource Trouble
5.3.4 Localise Resource Trouble
5.3.5 Correct & Resolve Resource Trouble
5.3.6 Report Resource Trouble
5.3.7 Close Resource Trouble Report
5.4.1 Track & Manage Resource Performance Resolution
5.4.2 Create Resource Performance Degradation Report
5.4.3 Monitor Resource Performance
5.4.4 Analyse Resource Performance
5.4.5 Control Resource Performance
5.4.6 Report Resource Performance
5.4.7 Close Resource Performance Degradation Report
5.5.1 Collect Management Information & Data
5.5.2 Process Management Information & Data
5.5.3 Distribute Management Information & Data
5.5.4 Audit Data Collection & Distribution
5.1.1.1 Manage Notification Lists
5.1.1.2 Trend Analysis
5.1.1.3 Request Additional Data Collection Schedule
5.1.1.4 Request Additional Performance Tests Schedule
5.1.1.5 Manage Maintenance Programmes
5.1.1.6 Request Resource Provisioning
5.1.1.7 Report Trend Analysis
5.1.1.8 Manage Spares
5.1.1.9 Manage Tools
5.1.1.10 Manage Repair & Return Programme
5.1.1.11 Manage Resource Trouble Management Processes
5.1.1.12 Support Service Problem Management Process Support
5.1.2.1 Manage Notification Lists
5.1.2.2 Forecast Infrastructure Requirements
5.1.2.3 Forecast Run-out Times
5.1.2.4 Manage Capacity Planning
5.1.2.5 Establish Support Organisation
5.1.2.6 Monitor Support Organisation
5.1.2.7 Create Resource Infrastructure Deployment Support Tools
5.1.2.8 Deploy Resource Infrastructure Deployment Support Tools
5.1.2.9 Modify Resource Infrastructure Deployment Support Tools
5.1.2.10 Upgrade Resource Infrastructure Deployment Support Tools
5.1.2.11 Develop Resource Infrastructure Capacity Deployment Rules
5.1.2.12 Develop Resource Infrastructure Capacity Deployment Controls
5.1.2.13 Promulgate Resource Infrastructure Capacity Deployment Rules
5.1.2.14 Promulgate Resource Infrastructure Capacity Deployment Controls
5.1.2.15 Author Operational Procedures
5.1.2.16 Review Operational Procedures
5.1.2.17 Approve Operational Procedures
5.1.2.18 Conduct Acceptance Testing
5.1.2.19 Assess Operational Limitations
5.1.2.20 Report Operational Limitations
5.1.2.21 Schedule Infrastructure Change Roll-out
5.1.2.22 Manage Infrastructure Change Roll-out
5.1.2.23 Track Infrastructure Change Roll-out
5.1.2.24 Monitor Infrastructure Change Roll-out
5.1.2.25 Monitor Capacity Utilisation
5.1.2.26 Monitor Resource Infrastructure & Resource Currency & Version Management
5.1.2.27 Reconfigure Resource Infrastructure
5.1.2.28 Re-arrange Resource Infrastructure
5.1.2.29 Manage Infrastructure Recovery
5.1.2.30 Report Deployed Resource Infrastructure Capacity
5.1.2.31 Track Resource Provisioning Management Processes
5.1.2.32 Monitor Resource Provisioning Management Processes
5.1.2.33 Establish Resource Provisioning Notification Facilities & Lists
5.1.2.34 Manage Resource Provisioning Notification Facilities & Lists
5.1.2.35 Update Resource Inventory
5.1.3.1 Monitor Resource Infrastructure Regimes
5.1.3.2 Develop & Maintain Performance Threshold Standards Repository
5.1.3.3 Trend Analysis & Reporting
5.1.3.4 Resource Instance Analysis & Reporting
5.1.3.5 Resource Inventory Analysis & Reporting
5.1.3.6 Manage Resource Performance Data Collection Schedules
5.1.3.7 Support Management of Planned Resource Infrastructure
5.1.3.8 Support Management of Resource Instance Outages
5.1.3.9 Manage Resource Performance Control Plans
5.1.3.10 Manage Resource Performance Management Processes
5.1.3.11 Manage Resource Performance Notification Facilities & Lists
5.1.3.12 Support the Support Service Quality Management Process
5.1.4.1 Manage Resource Data Collection
5.1.4.2 Manage Resource Data Distribution
5.1.4.3 Data Access Control
5.1.4.4 Data Download Control
5.1.4.5 Data Storage Management
5.1.4.6 Track & Monitor Data Collection & Distribution
5.1.4.7 Identify & Report Technical Issues
5.1.5.1 Identify Inventory-relevant Information Requirements
5.1.5.2 Identify Resource Inventory Repository Facilities
5.1.5.3 Establish Resource Inventory Repository Facilities
5.1.5.4 Maintain Resource Inventory Repository Facilities
5.1.5.5 Establish Resource Inventory Management Processes
5.1.5.6 Manage Resource Inventory Management Processes
5.1.5.7 Establish Information Capture Processes
5.1.5.8 Manage Information Capture Processes
5.1.5.9 Manage Registration Processes
5.1.5.10 Manage Access Control Processes
5.1.5.11 Audit Resource Inventory Repository
5.1.5.12 Track Resource Inventory Repository Usage
5.1.5.13 Monitor Resource Inventory Repository Usage
5.1.5.14 Track Resource Inventory Repository Access
5.1.5.15 Monitor Resource Inventory Repository Access
5.1.5.16 Identify Resource Inventory Repository Shortcomings
5.1.5.17 Report Resource Inventory Repository Shortcomings
5.1.6.1 Establish Work Assignment Queues
5.1.6.2 Manage Work Assignment Queues
5.1.6.3 Establish Staff Lists
5.1.6.4 Manage Staff Lists
5.1.6.5 Establish Work Assignments
5.1.6.6 Manage Work Assignments
5.1.6.7 Distribute Work Assignments
5.1.6.8 Establish Fast-track Re-assignment Capabilities
5.1.6.9 Manage Fast-track Re-assignment Capabilities
5.1.6.10 Establish Jeopardy Re-assignment Capabilities
5.1.6.11 Manage Jeopardy Re-assignment Capabilities
5.1.6.12 Forecast Staffing Requirements
5.1.6.13 Determine Work Activity Time Estimates
5.1.6.14 Establish Recall Capabilities
5.1.6.15 Manage Recall Capabilities
5.1.6.16 Manage Registration Processes
5.1.6.17 Manage Access Control Processes
5.1.6.18 Establish Information Transfer Capabilities
5.1.6.19 Manage Information Transfer Capabilities
5.1.6.20 Audit Workforce Management System
5.1.6.21 Track Workforce Management System Access
5.1.6.22 Monitor Workforce Management System Access
5.1.6.23 Track Workforce Management System Use
5.1.6.24 Monitor Workforce Management System Use
5.1.6.25 Report Workforce Management System Access
5.1.6.26 Report Workforce Management System Use
5.1.6.27 Identify Workforce Management System Shortcomings
5.1.6.28 Report Workforce Management System Shortcomings
5.1.7.1 Manage Warehousing
5.1.7.2 Control Warehousing
5.1.7.3 Stock Management
5.1.7.4 Manage Distribution
5.1.7.5 Control Distribution
5.1.7.6 Manage Transport
5.1.7.7 Control Transport
5.1.7.8 Monitor Logistics Capability
5.1.7.9 Manage Logistics Capability
5.1.7.10 Report Logistics Capability
5.2.1.1 Orchestrate Resource Orders
5.2.1.2 Track Resource Orders
5.2.1.3 Manage Resource Orders
5.2.1.4 Schedule Resource Provisioning Activities
5.2.1.5 Assign Resource Provisioning Activities
5.2.1.6 Coordinate Resource Provisioning Activities
5.2.1.7 Escalate Resource Orders
5.2.1.8 Modify Resource Orders
5.2.1.9 Cancel Resource Order
5.2.1.10 Notify Resource Order Status
5.2.2.1 Determine Resource Order Type
5.2.2.2 Identify & Notify Special Cases
5.2.2.3 Distribute Resource Orders
5.2.3.1 Undertake Feasibility Check
5.2.3.2 Reserve Resources
5.2.3.3 Allocate Resources
5.2.3.4 Confirm Equipment Availability
5.2.3.5 Confirm Software Availability
5.2.3.6 Initiate Equipment Order
5.2.3.7 Initiate Software Order
5.2.3.8 Install Resources
5.2.3.9 Commission Resources
5.2.3.10 Update Resource Inventory
5.2.4.1 Assess Configuration & Activation Approach
5.2.4.2 Plan Configuration & Activation Approach
5.2.4.3 Report Configuration & Activation Plans
5.2.4.4 Configure Resource
5.2.4.5 Activate Resource
5.2.4.6 Update Resource Inventory
5.2.5.1 Develop Recovery Plan
5.2.5.2 Deploy Recovery Plan
5.2.5.3 Notify Recovery Impact
5.2.5.4 Notify Recovery Start & Stop
5.2.5.5 Obtain Recovery Authorisation
5.2.5.6 Implement Recovery Plan
5.2.5.7 Update Resource Inventory
5.2.6.1 Develop Test Plans
5.2.6.2 Apply Test Plans
5.2.6.3 Record Test Results
5.2.6.4 Update Resource Inventory
5.2.7.1 Monitor Resource Order Status
5.2.7.2 Notify Status Change
5.2.7.3 Produce Management Reports
5.2.8.1 Close Resource Order Detail
5.3.1.1 Instigate Remote Resource Testing
5.3.1.2 Update Resource Trouble Report
5.3.1.3 Assign Resource Restoration Activities
5.3.1.4 Coordinate Resource Restoration Activities
5.3.1.5 Track Resource Restoration Activities
5.3.1.6 Assign Resource Repair Activities
5.3.1.7 Coordinate Resource Repair Activities
5.3.1.8 Track Resource Repair Activities
5.3.1.9 Confirm Resource Trouble Resolution
5.3.1.10 Escalate In-Jeopardy Resource Trouble Report
5.3.2.1 Open New Resource Trouble Report
5.3.2.2 Format Received Information
5.3.2.3 Verify Received Information
5.3.2.4 Estimate Restoration Time
5.3.3.1 Detect & Log Alarms
5.3.3.2 Analyse Alarms
5.3.3.3 Correlate & Filter Alarms
5.3.3.4 Report Alarm Status
5.3.3.5 Escalate Alarms in Jeopardy
5.3.4.1 Verify Configuration
5.3.4.2 Perform Diagnostics
5.3.4.3 Instigate Testing
5.3.4.4 Audit Management
5.3.4.5 Instigate Routine Test Scheduling
5.3.4.6 Collate, Format & Publish Results
5.3.5.1 Instigate Automatic Restoration
5.3.5.2 Instigate Manual Restoration
5.3.5.3 Manage Redundancy
5.3.5.4 Design Workarounds
5.3.5.5 Implement Workarounds
5.3.5.6 Report Restoration Results
5.3.6.1 Monitor Trouble Report Status
5.3.6.2 Manage Notifications
5.3.6.3 Provide Management Reports
5.3.7.1 Close Resource Trouble Report Detail
5.4.1.1 Update Resource Performance Degradation Report
5.4.1.2 Manage Analysis
5.4.1.3 Manage Restoration Activities
5.4.1.4 Manage Repair Activities
5.4.1.5 Generate Supplier-Partner Problem Report Request
5.4.1.6 Modify Report Status
5.4.1.7 Cancel Resource Performance Degradation Report
5.4.1.8 Escalate Resource Performance Degradation Report
5.4.2.1 Open New Resource Performance Degradation Report
5.4.2.2 Modify Existing Resource Performance Degradation Report
5.4.2.3 Cancel Resource Performance Degradation Report
5.4.2.4 Format Received Data
5.4.2.5 Analyse & Request Additional Data
5.4.3.1 Monitor Resource Performance Data
5.4.3.2 Assess Resource Performance
5.4.3.3 Compile Resource Performance Report Data
5.4.3.4 Detect & Report Threshold Violations (inc. early warning of potential issues)
5.4.3.5 Forward Resource Performance Degradation Notifications
5.4.3.6 Log Resource Performance Degradation & Violation Details
5.4.4.1 Specific Resource Performance
5.4.4.2 Manage Resource Performance Data Collection Schedules
5.4.4.3 Resource Performance Root Cause Analysis
5.4.4.4 Update Resource Inventory
5.4.5.1 Restore Resource Instances
5.4.5.2 Develop Ad Hoc Controls
5.4.6.1 Monitor Report Status
5.4.6.2 Notify Status Changes
5.4.6.3 Notify Constraints
5.4.6.4 Assess Resource Management Process
5.4.7.1 Close Resource Performance Degradation Report Detail
5.5.1.1 Collect Usage Information
5.5.1.2 Collect Performance Information
5.5.1.3 Collect Management Information
5.5.1.4 Distribute Usage Information
5.5.1.5 Distribute Performance Information
5.5.1.6 Distribute Management Information
5.5.2.1 Identify Information & Data Destination
5.5.2.2 Filter & Correlate Information & Data
5.5.2.3 Summarise Information & Data
5.5.2.4 Format Information & Data
5.5.3.1 Manage Distribution Orchestrations
5.5.3.2 Send Information or Data
5.5.3.3 Purge Local Repositories
5.5.4.1 Audit Data Collection
5.5.4.2 Audit Data Distribution
5.5.4.3 Report Findings